Short answer is because it’s less than another options. Longer answer because it’s cheaper along with your IT systems are looked after from a team of experts who accomplish this day in and day trip. Still not convinced? Let’s take an example. Company ‘A’ has 1 Small Company Server running File & Print and Exchange, 24 machines (some desktops, some laptops), 3 printers and some Blackberries.
An individual point of contact for those IT issues (help desk), 24*7 monitoring and alerts, vendor management, on-site hardware support, system administration (password resets, user account creation etc), change management, reporting and cause analysis, research into new technologies that happen to be related to what company ‘A’ does, Service Level Agreements, software/application support, backups, Printer Admin, Network Management, Server Management, Desktop Support, remote access, regular incident analysis, discounted hardware and software? The list continues.
This will not give you lots of the above requirements. The average person involved could be great at fixing computers at home, but they have any experience of IT in operation? Imagine they spend throughout the day seeking to fix a printing issue. They might or might not have it fixed. Any time they may have spent carrying out a job they are not trained for should have been spent carrying out work they are trained and purchased. Effectively, you will be paying a non-IT professional to complete the job of the professional. Just what exactly else?
Hire every one of the people you must give you the service you want. How many people is the fact that? Research shows that you IT employee is essential per 40 staff. So, you will need to employee one person to support company ‘A’. This particular one person will be busy attempting to cover desktop support, helpdesk, network support, R&D, real cause analysis etc. You may think he can manage – after all he only has 24 users to take care of! Maybe they can, although not as he is ill, on a break, or has to be considering two incidents simultaneously. He also needs to be well trained in desktop, server and network support, not forgetting the customer facing skills. Since he hasn’t any backup he needs to be a senior technician, capable of working on his very own. An approximate salary of £40-£50k, as well as benefits, training and holiday cover. Maybe there’s an alternate?
The IT company will only get paid when you have problems. Does this encourage them to fix the root cause? Is it preventing issues before they occur? NO! You might find you let your IT systems degrade and once you locate it impacts your small business you must pay money for a quick fix. Don’t forget you’re not simply make payment on engineer. You happen to be losing money when your employees can’t function at full capacity when their systems aren’t working. In fact you might be paying double the amount if you have a challenge.
And for all of this money you get break/fix support. Have you considered all the stuff we mentioned? You really need to have proper IT management. Are you going to pay with the hour for many them as well? It’s tough to put a value about what this will probably cost over a year, and this makes budget time rather difficult.
One thing to mention is cost. By just multiplying the amount of servers, desktops and laptops you require backed by a fixed monthly amount to set your IT support budget for the year.
For company ‘A’ this cost will be around £10,000 each year. It’s significantly less than employing your personal staff. It’s also probably going to be significantly less than using Pay Along The Way IT support. So what can you get for the money? You will get everything mentioned at the outset of this post:
An individual point of contact for those IT issues (help desk), 24*7 monitoring and alerts, vendor management, on-site hardware support, system administration (password resets, user account creation etc), change management, reporting and source analysis, research into technologies that are connected to what company ‘A’ does, Service Level Agreements, software/application support, backups, Printer Admin, Network Management, Server Management, Desktop Support, remote access, regular incident analysis and update meetings, discounted software and hardware. Just how do cumming managed it services provide you with a whole lot more than the other available choices, while still costing less?
IT Managed Service companies are structured to get the IT department for multiple companies. With all the right tools, processes, experience and software, IT support pricing is reduced due to increased amounts of efficiency.
IT Managed Services companies work by fixing issues as soon as they arise. Most of the time before your client has noticed. 24*7 alerting signifies that as soon as an issue arises the Managed Service company is aware and also the problem may be resolved before it impacts your business. In addition, it means that the issue is fixed faster, since the engineer has immediate access to your systems twenty-four hours a day. They don’t even should may be found in. They simply get connected to the issue device, resolve the issue and start working on the next incident.
Having an IT managed services provider also means your It deserves are managed quickly, as they often just use engineers with extensive real-world experience. Managed service IT companies can employ the most effective since they know it’s the relevant skills of the people that help protect the IT systems with their clients. Managed service IT cumning want these IT Systems to work on a regular basis, otherwise they don’t fulfill the stringent SLA’s (Service Level Agreements) they set. In case a issue is ignored and escalated it indicates they need to go to your website to solve it. Which costs them money, so it makes sense for doing it managed service companies to make sure your systems work.
In many instances they will assist you to with strategy. This can be done by monitoring and analysing the information they get from alerting systems, along with the incidents raised through the users. Employing this information IT managed services companies deal with their clients to lessen the quantity of incidents raised. This saves your organization, and theirs, time and cash.